Predict | Member & Patient Churn
Reduce member and patient churn and improve engagement.
Every year, approximately 25% of the U.S. population gains, loses, or changes their source of health insurance coverage. This “churn” not only increases member acquisition and administrative costs, it can also destabilize care continuity and contribute to worse health outcomes. High levels of churn also disincentivize long-term investments in health promotion, particularly for SDoH efforts.
BUILT FOR HEALTHCARE
Ingest, normalize, and blend data
from dozens of health data sources.
Electronic Health Records
Unstructured Clinical Notes
e-Prescribing Data
Vital Signs
Remote Monitoring Data
Medical Claims
Rx Claims
ADT Records
Lab Test Results
Social Needs Assessments
Social Determinants of Health
Operations & Services
Risk that member will lapse coverage at next renewal
Patient ID
Gender
Age
Risk Score Percentile
711249783
Female
43
96
Impact on risk
Contributing factor
Value
# of Recent Customer Service Complaints
5
Use of Recommended Preventive Care Services
100%
High Continuity of Care Index
0.900
Pct Test Results in Normal Range
100%
AI INFORMS ACTION
Pinpoint high-risk individuals and surface actionable risk factors.
ClosedLoop generates explainable predictions using thousands of auto-generated, clinically relevant contributing factors.
Support
Support personalized outreach to improve retention
Address
Address member-specific concerns and promote engagement
Educate
Educate members, ensure access to health resources, strengthen continuity of care
EXPLORE MORE USE CASES
Emergency Room Visits & Observation Stays
Reduce ER visits and enhance continuity of care.
